Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding. Plug the printer directly into a wall outlet Plug the product directly into a wall outlet to make sure that the power source functions correctly. Before you begin, make sure that the cartridges are compatible with your product. Open the top cover. The product does not print documents or photos. The Virtual Agent is currently unavailable. If the test page does not print , continue with the next solution.

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HP Customer Support – Software and Driver Downloads

Hold the ph so that the nozzles face down and the contacts face toward the carriage. A clean, lint-free cloth, or any cloth that phtosmart not come apart or leave fibers.

Make sure the nozzles are not in contact with the paper. Do not leave a cartridge outside the product for more than 30 minutes. Please wait while we process your request. Do not touch the copper-colored contacts or the ink nozzles.

Modify your browser’s settings to allow Javascript to execute. Lower the output tray and the photo tray. Service or replace your HP seried if you completed all preceding steps. An ‘ Out of paper ‘ message displays on the computer The Attention light and the Paper icon are blinking and an ‘ Out of paper ‘ message displays on the computer.


Solution Close the top cover. Make sure that the carriage moves freely Follow these steps to make sure that the carriage moves freely. Open the top cover.

Remove the protective tape from the cartridge. This product was c5100 by a reseller. Always clear jammed paper from the rear of the product first, and then from the front.

It matches the product: Modify your browser’s settings to allow Javascript to execute. Remove the rear access door by pressing the door latch to the right, and then pulling out the door.

Slide the paper width guide inward so that it rests against the edge of the paper. This product was sold by a third party. Make sure that the carriage can move deries across the width of the product by gently pushing the carriage to the left, and then to the right.

Clean the cartridges Follow these steps to clean the cartridge contacts. This photksmart requires Javascript. Examine the condition of the paper, and then replace any ripped, dusty, curled, wrinkled, or bent paper.

HP PhotoSmart D5100 Inkjet Cartridges – C9364W (HP 98) Series Cartridges

Reset the printer Sometimes a paper jam error persists even though there is no jammed paper false paper jam. Moving the carriage from this position can damage the product. Clean the paper rollers Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. The Attention light and the Print light are blinking and a ‘ Cd ‘ message flashes on the control panel display In this error condition, the following light pattern displays on the product control panel:.


Following is a list of possible causes for the blinking Attention light:.

Blinking Lights on the HP Photosmart D Printer Series | HP® Customer Support

Load photo paper Lift the output tray to open the photo tray. Open download list To see if your product is still under warranty, go to the warranty check website http: Javascript is disabled in this browser. This product cannot be identified d5100 Serial Number alone. Check the condition of the paper.