Wait until the carriage moves to the far right side of the product and is idle and silent before proceeding. Plug the printer directly into a wall outlet Plug the product directly into a wall outlet to make sure that the power source functions correctly. Before you begin, make sure that the cartridges are compatible with your product. Open the top cover. The product does not print documents or photos. The Virtual Agent is currently unavailable. If the test page does not print , continue with the next solution.
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HP Customer Support – Software and Driver Downloads
Hold the ph so that the nozzles face down and the contacts face toward the carriage. A clean, lint-free cloth, or any cloth that phtosmart not come apart or leave fibers.
Make sure the nozzles are not in contact with the paper. Do not leave a cartridge outside the product for more than 30 minutes. Please wait while we process your request. Do not touch the copper-colored contacts or the ink nozzles.
Solution Close the top cover. Make sure that the carriage moves freely Follow these steps to make sure that the carriage moves freely. Open the top cover.
Remove the protective tape from the cartridge. This product was c5100 by a reseller. Always clear jammed paper from the rear of the product first, and then from the front.
Slide the paper width guide inward so that it rests against the edge of the paper. This product was sold by a third party. Make sure that the carriage can move deries across the width of the product by gently pushing the carriage to the left, and then to the right.
HP PhotoSmart D5100 Inkjet Cartridges – C9364W (HP 98) Series Cartridges
Reset the printer Sometimes a paper jam error persists even though there is no jammed paper false paper jam. Moving the carriage from this position can damage the product. Clean the paper rollers Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. The Attention light and the Print light are blinking and a ‘ Cd ‘ message flashes on the control panel display In this error condition, the following light pattern displays on the product control panel:.
Following is a list of possible causes for the blinking Attention light:.
Blinking Lights on the HP Photosmart D Printer Series | HP® Customer Support