Microsoft Internet Explorer 6 or higher. Please try again shortly. I don’t see my operating system. If the carriage is stuck on the left side , move the carriage to the right side of the product. The device will not print. Close the cartridge access door. Remove the new cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.

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Asia Pacific and Oceania.

Compatible print cartridges are listed in the Printer Reference Guide supplied with the product. Asia Pacific and Oceania. Attach the control panel faceplate, if not attached If the control panel faceplate is not already attached, do the officfjet.

Releasing the problem cartridge. Connect the phone cord. Try to print a self-test report after every solution even if the solution resolves the issue. Select the desired files and ofgicejet ‘Download files’ to start a batch download. Product sold by third party: Use the Arrow keys to scroll through the languages.


Please use the product number and serial numbers of the new product to validate warranty status. It matches the product: Offficejet your browser’s documentation for specific instructions.

Recycle or discard the cartridge alignment sheet. Introduction This document explains how to set up the physical parts of the product. Windows Vista and Windows 7: Clean the cartridge contacts. Europe, Middle East, Africa.

HP Officejet J5700 All-in-One Printer series Troubleshooting

Or, view all available drivers officeet your product below. Press the Power button if it is not lit. If the carriage is stuck on the left sidemove the carriage to the right side of the product.

Contact HP Support to schedule a repair or replacement. A ‘ Paper jam ‘ error message appears on the product display. HP encountered an error while trying to scan your product. Follow these steps to clean the officemet feed rollers.

Issue The control panel displays the error message “Print cartridge is missing, incorrectly installed, or not intended for your device” on the front panel of the All-in-One. Remove scraps of paper. The Virtual Agent is currently unavailable.


HP Officejet J All-in-One Printer series User Guides | HP® Customer Support

Look at the number on the print cartridge label, and make sure it is compatible with the product. Unpack the All-in-One Remove all tape and jj5700 material on the outside and inside of the product.

When the language you want to use appears, press OK. This product was designated to be returned to HP. Drivers may be in development so please check back at a later date or visit the product homepage.

HP Customer Support – Software and Driver Downloads

Experiencing frequent or recurring paper jams? Use bottled or filtered water if distilled water is not available. When you have resolved the issue, and the product successfully prints a self-test report, there is no need to continue troubleshooting. Enter the month, day, and year by pressing the appropriate numbers on the keypad.