Remove selected files Download files. Asia Pacific and Oceania. Solution Follow these steps in the order presented until you resolve the issue. The Virtual Agent is currently unavailable. Europe, Middle East, Africa.

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Europe, Middle East, Africa. Service or replace your HP product if you completed all preceding steps. The Virtual Agent is currently unavailable.

We were unable to retrieve the list of drivers for your product. Replace the cartridges Follow these steps to replace any cartridges that are empty or low on ink. Approaching any of the recommended maximums on a memory card might cause the performance of the HP Photosmart printer to be slower than expected.

To see if your product is still under warranty, go to the warranty check website http: Do not use platen cleaners or alcohol to clean the area. If these steps resolved the issuethere is no need to continue troubleshooting.


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HP Photosmart C4100 All-in-One Printer series Troubleshooting

Paper or transparency film. Using the grooves, pull out the photo paper cassette. Clean the cartridges Method one: Look for the brightness level on the paper packaging.

The carriage moves to the right side of the printer. Up to three levels of cleaning are available. Press down on the cartridge to release it. Distilled, filtered, or bottled water tap water might contain contaminants that can damage the print cartridges. If the product is off when you open the cartridge door to access the cartridges, the product does not release the cartridges for changing.

Make sure that you have the product turned on. This product cannot be identified by Serial Number alone.

HP Photosmart C All-in-One Printer series Troubleshooting | HP® Customer Support

Press the Setup button. Select your operating system and versionChange Detected operating system: Asia Pacific and Oceania. Missing colors occur when the cartridge nozzles dry out, or when a color is exhausted because of specific printing demands.


The list of recommended drivers for your product has not changed since the last time you visited this page. Check the ink levels Empty or nearly empty cartridges might cause alignment failures. Install the new cartridge. Adjusting the paper-length and paper-width guides.

HP Photosmart C4100 Series All-in-One – Color Mix or Missing Colors on the Diagnostic Page

Power specifications Power consumption: Europe, Middle East, Africa. We were unable to find any drivers for your product.

Do not use a plastic bag. Remove selected files Download files. If a cartridge replacement was not tried previously to solve this problem, replace the problem cartridge now.

No software or drivers are available for this product with the selected operating system. Choose ‘Refresh’ to update the list.