I only see information that this device is not detected. The models that we are supporting are as follows: Start up My LaunchSite: Click Download , and then click Save to save the file to a convenient location on your hard drive, such as the desktop on the computer. Let me know if you require any clarification. Thank you vey much.

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Type in the UsernamePasswordor other required field values. If a Let’s identify your product to get started page displays, click Laptop or Desktop. Follow the on-screen instructions to modify your SimplePass, if displayed, then click Done. Are you sure that the installer is downloaded properly? But here is something that simply “surprised” big time today.

HP Notebook PCs – Using HP SimplePass with a Fingerprint Reader, PIN or Password (Windows 8)

To test the fingerprint reader password management, go to Testing the SimplePass fingerprint reader password management function in Windows 7 or Vista. Click your operating system under Select operating system. Message 1 of 3. The scan may not be recognized if your skin gets dry, if you press your finger onto the reader distorting the skin, if you move your finger on a slight angle across the scanner, or if you move your finger too fast or slow.

Have you run the Windows troubleshooter? You will have to locate and purchase a third party security program. HP SimplePass allows you to safely store logon information for your favorite websites, and use a single method of authentication for your password-protected website accounts.


If the access manager software available on the web site is newer than the version installed on your notebook, download and install it. Press F10 to save this setting and restart the computer. That’s why your fingerprint does not appear there like when you are using the AuthenTec TrueSuite software.

Now I remember that in my personal laptop DV, the fingerprint reader worked way fingerpritn in Win7 Release Candidate than what it did in its original Windows Vista.

The Virtual Agent is currently unavailable. I have tried to make this thing to work in around 20 pavilion laptos dv and dv at my wifes office, all of them upgraded from WinVista to Win7 Ultimate Note on archived topics. Can I use the fingerprint scanner to protect multiple user accounts?

Asia Pacific and Oceania. If you don’t want to do all this stpes you may always switch off Windows Firewall, but when you will do this your system will be vulnerable to attacks from outside less secure. HP p HP p HP w HP w We attempted using the Authentec fingerprint drivers aesa found on hp’s website but after installation, the biometric device option did not appear in windows 7.

If the BIOS available on the web site is a later version, download and install it. Did this solve your problem?


I’m not HP employee. The sensitivity of the program can be adjusted to allow for some variation in the fingerprint recognition. How satisfied are you with this reply? Click the key icon to open the My Vault screen, and then select a website icon to view the username and password for the website.

Where to get authentec fingerprint drivers for various hp laptops that – Microsoft Community

DigitalPersona informs that the fingerprint sensor was not detected. Save – After making any changes, click Save to accept the changes and exit the application. Javascript is disabled in this browser.

Then you can log on to Windows using a fingerprint reader and quickly access your password-protected website accounts. Type the model name for your computer in the Or, enter your serial number field, fingerorint then click Submit. Asia Pacific and Oceania.

Using My LaunchSite to log on to website accounts Instantly open your browser and automatically log on to your password-protected website accounts using My LaunchSite.