Skip to main content. If you have similar symptoms with a different model, check up with Dell Support at the earliest. There were problems with batches of 84Wh batteries in the XPS 15 that led to the battery bulging and pushing against the trackpad. See all 4 pre-owned listings. Feel free to compare the old and new batteries to see just how bad the problem is.

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Ratings and Reviews Write a review. This prompted customers to unhappily seek out third-party alternatives or buy refurbished batteries. Reddit Dell Support Forums. Sure enough this was the problem so I went and bought a replacement battery from an online seller. Put the case back together and you should find your trackpad is almost as good as new. See how the battery is swollen.

Fixing a raised trackpad on a Dell XPS 15 (9550)

Please share our article, every link counts! Trending Price New. Ensure it has Torx heads as the laptop base uses T-5 screws.

You know; crumbs, food stuff, small creatures of the deep, children. Although you might need to send in the whole laptop, it is still better than being denied service for what is clearly a lapse in Dell’s battery quality control.

Check the Dell Product Bulletin page and enter your service tag number to see if you can get a free replacement. Users cannot just send in the battery alone but must ship the entire laptop in the provided box. Vaidyanathan Subramaniam – News Editor.


New as described, carbon fiber palmrest definitely fixed my problem of a misaligned computer body. Get in touch via LinkedIn or Twitter and talk to Richard today. But it continued to rise up ever so slowly, to the point I could no longer actually click the trackpad no matter how hard I pushed. I originally thought I had something stuck under there.

Fixing a raised trackpad on a Dell XPS 15 ()

Show More Show Less. Luckily though, Dell seems to have finally acknowledged this issue and is offering free replacements for the defective battery even if the laptop is out-of-warranty. See all 4 pre-owned 95550.

They mentioned that battery swelling causes the problem since the battery is directly under the trackpad. This is the price excluding shipping and handling fees a seller has provided at which toucupad same item, or one that is nearly identical to it, is being offered for sale or has been offered for sale in the recent past. The lowest-priced item that has been used or worn previously.

PSA | Dell offers to replace swelling XPS 15 9550 batteries for free, even if out-of-warranty

Just as i hoped! Recently I noticed the trackpad was getting harder to click and the front edge of the trackpad had been lifted up a little.


We also recommend that users contact the official support channels for getting their battery replaced and not rely on third-party vendors. I should point out the usual things: Customers who had the 84Wh battery have been constantly reporting on the Dell Support Forum as well as reddit about issues regarding the trackpad popping out and Dell not doing enough to find the root cause of the problem.

The price may be the seller’s own price elsewhere or another seller’s price. If you have similar symptoms with a different model, check up with Dell Support at the earliest.

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Looking online I found a few posts that described a similar problem. Users are now reporting that Dell is now finally accepting out-of-warranty battery replacements for the XPS 15 You may also like.

The item may have some signs of cosmetic wear, but is fully operational and functions as intended. Richard Banks Do you want help with agility, architecure, devops, or team practices?